Four Best Practices from Transport for New South Wales

Transport for New South Wales (TfNSW) leads the development and management of safe, integrated, and efficient public transportation services for the people of New South Wales.

When COVID-19 hit New South Wales, the team sought a way to validate riders who were authorised to travel outside their lockdown boundaries, test frontline workers at the start of each shift, and help keep everyone safe — with speed, if the transportation system was going to keep pace with the spread of the virus.

The team launched a digital emergency response management solution on the Salesforce Customer 360 for Government that enables them with the tools to help screen staff, clear them to work their shift and keep the system open for essential travel. Then, they used the same workflows and configurations to develop a number of other apps, turning an emergency response effort into a strategic foundation for the organisation, end-to-end.

Here are 4 best practices from that work.

Questions? Call us at 1800 667 638 (AU), 0800 450 064 (NZ).

Four Best Practices from Transport for New South Wales

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Four Best Practices from Transport for New South Wales

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Four Best Practices from Transport for New South Wales

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