Customer Service and Support

Analytics

Salesforce Announces CRM Analytics, AI-Based Insights for Sales, Marketing, and Service Teams in Every Industry

Apr 12, 2022

Customer Service and Support

Salesforce Report: Nearly Half of Customers Think They’ll Get Better Service by Threatening to Switch Communications Providers

Aug 04, 2022

Analytics

New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions

Apr 06, 2022

Digital Transformation

Salesforce Delivers the Future of Client Experiences for Financial Services Firms

Jun 23, 2022

Data Cloud Fuels Agentforce & the Next Era of AI

Artificial Intelligence

The Force Behind Agentforce: How Data Cloud Fuels the Customer 360 Platform and the Next Era of AI

Nov 20, 2024

Artificial Intelligence

Salesforce’s Agentforce Is Here: Trusted, Autonomous AI Agents to Scale Your Workforce

Oct 29, 2024

Artificial Intelligence

Salesforce Helps Carnegie Learning Streamline Sales and Customer Service with AI

Sep 11, 2024