Boost productivity with sales engagement built directly into your CRM. Provide reps one place to work from and connect with customers in all channels. Give reps the time to build meaningful relationships by automating tasks like email follow-ups and meeting booking. Use the AI insights and recommendations of our sales engagement platform to identify prospects most likely to close.
Engage prospects and customers more effectively at every stage of the deal.
Sales Engagement Intelligence
Unify all sales activities like emails, phone calls, social touches, and tasks into a single to-do list. Access and action every task from a single, central hub in the CRM. Create a single seller experience that tracks every prospect through the process.
Guide sellers with step-by-step instructions for how to prospect and bring best practices to the whole sales team. Include email, phone, and social touch sales tasks. Automate prospecting to keep leads moving. Provide reps with AI recommendations to further customise their own workflow.
Engage the right prospects with less effort, with AI recommendations on your next best action. Improve conversations with insights from emails and calls. Surface top leads automatically and focus on those most likely to convert.
Discover your next best customer with buying signal powered by Data Cloud. Calculate fit, intent, and engagement by unifying CRM and external data. Identify and prioritise high-value prospects with a complete view of web engagement, marketing campaigns, firmographic data, and more.
Sales Cloud Everywhere
Speed up outreach with an inbox infused with data and automation. Improve customer follow up by tracking engagement. Keep up with top prospects more efficiently with email templates and instant notifications for follow-up tasks. Simplify meeting scheduling and allow customers to book time directly with sellers with calendar integrations and personalised scheduling links.
Access and update CRM from anywhere. Write emails, check off to-do lists, send calendar links, use email templates, and update records via Workspace — all without leaving the web.
Replace web-to-lead forms with AI-powered conversations. Connect buyers with relevant product information. Turn high-value web traffic into high-value leads with an automated meeting book connected directly to your CRM.
Einstein Conversation Insights (ECI)
Unblock deals with call insights. Analyse every call automatically for full visibility into competitors, objections, pricing, and questions asked. Use call snippets to surface key insights on individual opportunities. Uncover themes that impact team performance and take action with the right intel.
Eliminate notetaking with automated transcripts that capture every word. Prompt next steps based on questions, and generate action items from mentions. Deliver in-app notifications to drive rep follow-through and keep deals moving.
Create a playlist of successful calls so reps can replicate what works. Personalise coaching to every seller with recommendations and conversation highlights. Share feedback directly in the call being reviewed with contextual comments.
Learn more about the different editions of Sales Cloud. Some editions already include Sales Engagement products, right out of the box. For the others, you can easily add the products you need.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Having one universal sales engagement platform that integrates with the rest of the platforms my team uses is paramount. It allows them to do their work from one tab versus having 87 open.
Maegan RolandoSenior Manager, Acquisition Strategy & Operations, Grubhub
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Sales engagement refers to the process of interacting with potential customers throughout the sales cycle, from initial contact to closing the deal. It involves using various communication channels and sales tactics to build relationships with customers and increase sales effectiveness.
A sales engagement platform is a software tool that helps businesses automate and optimise their sales activities. It enables businesses to manage and track customer interactions, personalise communication with customers, and automate repetitive sales tasks.
A sales engagement platform provides several benefits to businesses, including improving sales performance and velocity, empowering sales across every channel, automating away mundane tasks, and giving sellers the ability to focus on what matters to move deals forward, faster.
No. Sales engagement is for any rep who needs to connect with prospects and customers across multiple digital channels, including email, phone, and social.
A sales engagement platform goes beyond housing your customer data. It includes automated workflows for sellers to optimise their sales activities from account research to prospecting, all in the flow of work and from wherever sellers want to work — whether that's email, LinkedIn, or their CRM.
