Predictive Analytics & AI For Customer Service
Take the fast track to smarter service and happier customers.
Transform customer relationships, and your business, using the latest in mobile and data technology to deliver the most personalised customer experience ever — every time, and anywhere.
ANTICIPATE CUSTOMER NEEDS
Put intelligence into action: Introducing Salesforce Einstein.
Deliver a customer service experience that’s predictive and automated with Salesforce Einstein, artificial intelligence (AI) for the world's #1 CRM. Anticipate next steps. Empower agents to deliver the right answers with confidence. Reduce case resolution time. And as Einstein gets smarter, see your CSAT grow.
DELIVER FASTER SERVICE
Stay a step ahead with our Lightning platform.
Transform your company’s service functions with Service Cloud Lightning. Deliver connected service wherever your customers are. Give your agents the power of a 360-degree customer view from the easy-to-use Lightning Console, so they can close cases faster and keep every customer happy.
PROVIDE SUPPORT EVERYWHERE
Meet customers wherever they are.
Today’s connected customers are always on the move. Give your agent the tools to engage with them on any channel and on any device. Listen and respond across social platforms. Let customers help themselves with self-service. And deliver instant one-to-one SMS messages with LiveMessage.
RESOLVE CASES FASTER
Connect your customer experience on one platform.
Break down barriers between sales, service, and marketing. Deliver a seamless experience, supercharge operational efficiency, increase sales opportunities, and boost your brand loyalty.
+48%
FASTER CASE RESOLUTION
+47%