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Trust Imperative 3.0: Know your customer

Insights from 28,000 citizens globally, including thousands in Australia and New Zealand, reveal what they expect from digital government service delivery.
 

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Discover what builds customer trust in digital government services.

 

Satisfaction with government services is higher than the global average.

 
Satisfaction with government services across AUS - 67%, NZ - 66% and Global - 63%.
 

A majority of customers are open to data-sharing.

 
91% of customers are willing to share data with government in Australia and New Zealand.
 

There’s a high demand for personalised services in Australia and New Zealand.

 
73% prefer some form of personalisation.
 

Customers want proactive services from government.

 
85% of customers say they want services to be provided proactively.
 

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