How MIMIT personalized healthcare during COVID-19.

MIMIT has been accelerating toward healthcare interoperability since 2013 when it adopted a new healthcare platform to unify disparate systems and create a 360-degree view of each patient. In less than three months, MIMIT saw 459% ROI from the platform, saving $500,000 and achieving a holistic view of each patient for more tailored care.

Armed with a seamless patient experience, referral management program, and analytics to turn EMR data into insights, the company was prepared when the influx of calls came at the start of the coronavirus in March 2020. But MIMIT also needed a way to provide virtual care and ensure its patients were safe.

MIMIT Health decided to add new solutions and reconfigure its platform to better serve patients despite shelter-in-place restrictions that kept them from meeting with doctors in-person. To adapt, the company needed to address two key parts of providing care during COVID-19:

• Health assessments. Digital surveys to screen patient symptoms — namely high fever, coughing, and shortness of breath 
• Virtual appointments. Telehealth visits for those not considered “persons under investigation” (PUI)

After reviewing possible solutions for providing care in the midst of a pandemic, MIMIT developed a plan of attack. The company’s systems team began the visualization process, using task management to develop a project plan and solution in under 48 hours.

From there, the team built a workflow for screening patients and routing them to the correct endpoint depending on their symptoms. MIMIT then began creating predefined steps and automating subsequent actions for conducting patient assessments.

With deep analytics, MIMIT could track the spread of COVID-19 across regional levels to identify virus hotspots. Data analytics also allowed MIMIT to track things like:

• PPE and vital equipment inventory
• Number of assessments administered
• Predictions for future virus spread

To properly care for patients with COVID-19 symptoms, MIMIT needed to implement a telehealth solution that would not only provide safe, reliable virtual care, but also integrate back into its healthcare platform. In just 72 hours, MIMIT pulled in its existing Zoom for Healthcare solution to conduct telehealth appointments within the existing environment, allowing providers to collaborate with care coordinators as they meet with patients.

Once completed, the recording of the visit is automatically saved in HIPAA-compliant cloud storage. When all tasks are completed, built-in workflows automatically set up new tasks for care coordination, coding, and billing.

MIMIT Health can now provide 24/7 virtual care to patients at home on their smartphone, tablet, or computer. By adapting quickly, the company was not only able to provide safe, convenient care to its patients, but also set its employees at ease, leading to increased positivity among the team.

Like MIMIT Health, it’s important for healthcare organizations to not only react quickly in times of crisis, but implement technology solutions that prepare them well for whatever the future may hold. Those already set up with digital infrastructure have the benefit of agility, preparing them to act quickly and build on what they’ve already put in place.