Hear from service experts including futurist Brian Solis, Foxtel’s Jason Smith, Xero’s Nigel Piper and Community Vision’s Yvonne Timson about how technology is being used to design and invest in relationships, empowering the customer from discovery to retention and allowing service professionals to move into more strategic roles. Tune in to learn how the practical realities of transforming services and connecting digital channels to ensure a better customer experience.