![Windows show client conversations with highlighted keywords, a recorded new hire exercise, and a new hire exercise pop up.](https://wp.salesforce.com/en-au/wp-content/uploads/sites/12/2024/04/sales-eci-marquee.webp?w=1024)
Einstein Conversation Insights
Sell faster with conversation intelligence software built directly into CRM. Automatically transcribe recorded voice and video calls. Unblock deals and get the next steps with auto-captured conversation insights. Identify conversation trends and coaching moments with ease. Compile playlists of successful calls so reps can replicate what works and outsmart the competition.