Einstein Conversation Insights Pricing
Gather the most relevant customer data from every interaction.
First, choose the right Einstein Conversation Insights edition for your business needs.
Einstein Conversation Insights
Transcribe call notes, flag next steps and speed up deals with insights from your sales calls.
AU$
70
AUD/User/Month
(Billed annually)
- Call Insights
- Automatic Transcripts
- Call Collections
Einstein Conversation Insights and Sales Engagement
Complete your virtual selling solution with insights and automation in one place.
AU$
70
AUD/User/Month
(Billed annually)
- Guidance Centre
- Work Queue
- Lead Scoring
Einstein Conversation Insights and Enablement
Empower reps to sell smarter and reach their full potential.
AU$
140
AUD/User/Month
(Billed annually)
- Guidance Centre
- Conversation and Revenue Milestones
- Enablement Analytics
Sales Engagement includes access to Einstein Conversation Insights. Sales Engagement and Einstein Conversation Insights are included in Sales Cloud Unlimited.
Compare editions and top features.
Extend the power of Einstein Conversation Insights with these related apps and add-ons.
Then, choose the Success Plan that’s right for your business.
With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licences
- Access to Knowledge Articles, documentation and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net licence fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalised experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximise your ROI.
Professional Services
Realise value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
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Einstein Conversation Insights FAQs
Einstein Conversation Insights pricing varies depending on the edition and number of users. Pricing starts at $50 per user per month. Contact us to talk about your specific business needs and use cases.
Salesforce has different add-ons, apps and additional products to help your company stay ahead in your industry. Contact us to discuss exactly what kind of products you’re looking to add and how we can help.
Einstein Conversation Insights integrates directly with many outside applications, like certain voice and video recording providers to help you to connect your data. For systems or applications that don’t have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption and support plans to our customers. To learn more, visit the Customer Success Group.
Einstein Conversation Insights plans are billed annually.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for Einstein Conversation Insights.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.