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Salesforce Contact Centre Pricing

One simple package to transform your contact centre.

Get started with Salesforce Contact Centre.

Start with Service Cloud as your foundation, then simply add the product listed below to get started with your Contact Centre solution.

Salesforce Contact Centre

One simple package to transform your contact centre.
AU$ 210
AUD/User/Month
(Billed annually)
  • Service Cloud Voice
  • Self-Service
  • Digital Engagement
Contact us

This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

See what's included in Contact Centre.

Salesforce Contact Centre

AU$ 210

user/month

Service Cloud Voice

Self-Service

Digital Engagement

Feedback Management

Automation and Intelligence

Omni-Channel Routing

Shift Scheduling

Extend the power of Service Cloud with these related apps and add-ons.

Einstein for Service

Use trusted conversational, predictive and generative AI built into the flow of work to deliver personalise service and reach resolutions faster.

Learn more

Slack for Service

Take sales productivity to new heights with real-time CRM data and automations in Slack.

Learn more

Then, choose the Success Plans that’s right for your business.

With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licences
  • Access to Knowledge Articles, documentation and Trailhead
  • Global Trailblazer Community
Learn more

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.
30% of net licence fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition
Learn more

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalised experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Score
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times
Learn more

Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximise your ROI.

Ready to take the next step with the Service Solution built on the world’s #1 CRM?

Start your trial.

Try Service Cloud free for 30 days. No credit card, no installations.

Try for free

Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.

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Salesforce Contact Centre Pricing FAQs

You can use Salesforce Contact Centre with either Service Cloud Voice partner telephony or Service Cloud Voice with natively integrated Amazon Connect. If you opt for Service Cloud Voice with Amazon Connect, you will need to purchase an add-on with the required usage.

In addition to the Service Cloud Voice usage add-on, some components of Salesforce Contact Centre will require that additional usage be purchased over time, including additional messaging packs, surveys, bot sessions and hours of conversation insights.

Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or keep in touch to sales at 1800 667 638 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you to connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption and support plans to our customers. To learn more, visit Success Cloud.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Keep in touch to our sales department at 1800 667 638 to see what works for your business.

* This edition requires an annual contract.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.