Self-Service Pricing
Get help, access account information, or collaborate with other customers.
Choose the right edition for your business needs.
Start by selecting your Service Cloud edition. Some editions already include Self-Service functionality right out of the box. For the others, you can easily add Self-Service at these price points.
Customer Community
Connect customers with communities, portals, and more.
$2.80/login or $7/member
AUD (billed annually)
- Authenticated Portal
- Customer Community
Customer Community+
Deliver complex portals with advanced connection features.
$8.40/login or $21/member
AUD (billed annually)
- Authenticated Portal
- Customer Community
- Advanced Sharing and Administration
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
Extend the power of Service Cloud with these related apps and add-ons.
Service Cloud
Starting at $35 AUD/user/month
Scale efficient and effective service by surfacing AI-generated answers and actions in the flow of work.
Digital Engagement
$105 AUD/user/month
Deliver seamless, personalised conversational experiences across channels — at scale.
Appointment Assistant
Starting at $35 AUD/user/month
Deliver real-time updates to your field service customers.
Next, choose the Success Plan right for you.
From resources to embedded experts, get the right level of support and expert guidance for your business.
Standard Success Plan
Explore self-guided resources.
- Online learning to upskill teams
- Global Trailhead community
Premier Success Plan
Fast track your success now with easy and expert guidance.
Access to 24/7 support
- Expert coaching and education
- Tailored assessments
- Bundled with Unlimited Edition
Signature Success Plan
Maximise ROI with proactive, personalised expertise
- Designated Technical Account Manager
- Proactive monitoring
- Key event management
- Fastest 24x7 support response times
Maximise ROI with the world's #1 Success Ecosystem.
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.
Partners
Scale and grow with pre-built apps and expertise on AppExchange.
Professional Services
Accelerate time to value with unrivalled Salesforce expertise.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
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FAQs
There are two user licenses that can be purchased for Salesforce Self-Service. The Customer Community license costs $2.80/login or $7/member AUD per month. The Customer Community+ license costs $8.40/login or $21/member AUD per month.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
Selecting member is best when there is a known user count or frequent users of a Community. Selecting login is best when there is an unknown user count or infrequent users of a Community.
