Field Service Pricing
Explore our solutions designed to support any and all field service roles.
Find the right Field Service option for your business needs.
Dispatcher
Intelligent Dispatch Console built directly in CRM.
$
231
User/Month*
AUD (billed annually)
- Scheduling and Optimisation
- Resource and Work Management
- Workflow Automation
Technician
Mobile toolkit to empower frontline teams.
$
231
User/Month*
AUD (billed annually)
- Mobile App and Productivity Tools
- Workflow Automation
- Offline capable
Contractor
Empower 3rd party Field Service professionals.
$70 user/month or $30/login
AUD (billed annually)
- Mobile App for work orders, cases, contracts
- Mobile Productivity Tools
Contractor Plus
Empower contractors to serve and generate revenue.
$105 user/month or $44/login
AUD (billed annually)
- Cross-sell and upsell for revenue generation
- Mobile Productivity Tools
- Dispatcher Console
Field Service Plus
Combine the power of Dispatcher, Technician, Service Cloud and Sales Cloud.
$308
User/Month*
AUD (billed annually)
- Complete selling and service solution
- Everything in Dispatcher
- Everything in Technician
Discover the best of Salesforce for Field Service.
Einstein 1 Field Service Edition brings AI, data, and trust to Field Service and enables your organization to get the most value from your field service products.
Einstein 1 Field Service
Combine the power of Field Service Plus with trusted AI & data.
$
840
user / month
AUD (billed annually)
- Appointment Assistant and Visual Remote Assistant
- Digital Channels, Feedback Management, and Slack
- Generative AI, Analytics, and Data Cloud
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
Extend the power of Service Cloud with these related apps and add-ons.
Visual Remote Assistant
Starting at $70 AUD/user/month
Schedule external, non-employee users, with access to work orders, cases, contracts, and accounts.
Appointment Assistant
Starting at $35 AUD/user/month
Deliver real-time updates to your field service customers.
Asset Service Lifecycle Management
$105 AUD/user/month
Manage the lifecycle of your install base, from work order quoting to service campaigns, with complete customer and asset data.
Next, choose the Success Plan right for you.
From resources to embedded experts, get the right level of support and expert guidance for your business.
Standard Success Plan
Explore self-guided resources.
- Online learning to upskill teams
- Global Trailblazer Community
Premier Success Plan
Fast track your success now with easy and expert guidance.
- Expert coaching and education
- Tailored assessments
- Bundled with Unlimited Edition
Signature Success Plan
Maximise ROI with proactive, personalised expertise.
- Designated Technical Account Manager
- Proactive monitoring
- Key event management
- Fastest 24/7 support response times
Maximise ROI with the world's #1 Success Ecosystem.
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.
Partners
Scale and grow with pre-built apps and expertise on AppExchange.
Professional Services
Accelerate time to value with unrivalled Salesforce expertise.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
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* All per user products require an annual contract. Above pricing available on Enterprise Edition. Unlimited Edition versions of Dispatcher and Technician are $330/user/month and Field Service Plus is $380.
** Monthly logins-based Contractor and Contractor+ licenses available. Please contact a sales representative for detailed pricing information.
NOTE: Field Service requires at least one (1) Service Cloud user license. Existing Service Cloud customers require at least one (1) Dispatcher license. This requirement can also be met with the Field Service Plus bundle, as it includes the service user functionality. Existing customers can purchase as many Technician (Mobile Employee) user licenses as needed. Field Service Technicians (Mobile Employees) and Contractors require at least one (1) Dispatcher in order to use the scheduling tool.
Dispatcher and Technician licenses may not be used for a contact center, call center, or customer case management application. Field Service Plus may be used for those applications.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.