Field Service Pricing

Explore our solutions designed to support any and all field service roles.

Find the right Field Service option for your business needs.

Dispatcher

Intelligent Dispatch Console built directly in CRM.

$ 231

User/Month*

AUD (billed annually)

Scheduling and Optimisation
Resource and Work Management
Workflow Automation

Technician

Mobile toolkit to empower frontline teams.

$ 231

User/Month*

AUD (billed annually)

Mobile App and Productivity Tools
Workflow Automation
Offline capable

Contractor

Empower 3rd party Field Service professionals.

$70 user/month or $30/login

AUD (billed annually)

Mobile App for work orders, cases, contracts
Mobile Productivity Tools

Contractor Plus

Empower contractors to serve and generate revenue.

$105 user/month or $44/login

AUD (billed annually)

Cross-sell and upsell for revenue generation
Mobile Productivity Tools
Dispatcher Console

Field Service Plus

Combine the power of Dispatcher, Technician, Service Cloud and Sales Cloud.

$308

User/Month*

AUD (billed annually)

Complete selling and service solution
Everything in Dispatcher
Everything in Technician

Discover the best of Salesforce for Field Service.

Einstein 1 Field Service Edition brings AI, data, and trust to Field Service and enables your organization to get the most value from your field service products.

Einstein 1 Field Service

Combine the power of Field Service Plus with trusted AI & data.

$ 840

user / month

AUD (billed annually)

Appointment Assistant and Visual Remote Assistant
Digital Channels, Feedback Management, and Slack
Generative AI, Analytics, and Data Cloud

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Compare editions and top features.

	Technician AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Contractor & Contractor Plus AU$ 70 to $105 user/month 50 to $75 50 to €75 70 to $105 Pricing is currently unsupported for this currency Pricing is currently unsupported for this currency 40 to £60	Field Service Plus AU$ 308 user/month $ 220 user/month 220 € user/month AU$ 308 user/month 26400 円 user/month 2200 kr user/month £ 176 user/month
Work Order Management
Asset Management and Product Tracking
Android and iOS Mobile App
Scheduling & Optimization		Contractor Plus only
Einstein for Service
Appointment Assistant	Available for Purchase	Available for Purchase	Available for Purchase
Visual Remote Assistant	Available for Purchase

	Dispatcher AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Technician AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Contractor & Contractor Plus AU$ 70 to $105 user/month 50 to $75 50 to €75 70 to $105 Pricing is currently unsupported for this currency Pricing is currently unsupported for this currency 40 to £60	Field Service Plus AU$ 308 user/month $ 220 user/month 220 € user/month AU$ 308 user/month 26400 円 user/month 2200 kr user/month £ 176 user/month	Einstein 1 Field Service AU$ 840 user/month $ 600 user/month 600 € user/month AU$ 840 user/month 72000 円 user/month 6000 kr user/month £ 480 user/month
Case Management
Account and Contact Management
Service Contract Management
Order Management
CRM Analytics
Data Cloud

	Dispatcher AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Technician AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Contractor & Contractor Plus AU$ 70 to $105 user/month 50 to $75 50 to €75 70 to $105 Pricing is currently unsupported for this currency Pricing is currently unsupported for this currency 40 to £60	Field Service Plus AU$ 308 user/month $ 220 user/month 220 € user/month AU$ 308 user/month 26400 円 user/month 2200 kr user/month £ 176 user/month	Einstein 1 Field Service AU$ 840 user/month $ 600 user/month 600 € user/month AU$ 840 user/month 72000 円 user/month 6000 kr user/month £ 480 user/month
Service Reports
Offline Access
Einstein Pre-Work Briefs

	Dispatcher AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Technician AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Contractor & Contractor Plus AU$ 70 to $105 user/month 50 to $75 50 to €75 70 to $105 Pricing is currently unsupported for this currency Pricing is currently unsupported for this currency 40 to £60	Field Service Plus AU$ 308 user/month $ 220 user/month 220 € user/month AU$ 308 user/month 26400 円 user/month 2200 kr user/month £ 176 user/month	Einstein 1 Field Service AU$ 840 user/month $ 600 user/month 600 € user/month AU$ 840 user/month 72000 円 user/month 6000 kr user/month £ 480 user/month
Appointment Booking
Dispatcher Console			Contractor Plus only

	Dispatcher AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Technician AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Contractor & Contractor Plus AU$ 70 to $105 user/month 50 to $75 50 to €75 70 to $105 Pricing is currently unsupported for this currency Pricing is currently unsupported for this currency 40 to £60	Field Service Plus AU$ 308 user/month $ 220 user/month 220 € user/month AU$ 308 user/month 26400 円 user/month 2200 kr user/month £ 176 user/month
Feedback Management
Digital Engagement	Available for Purchase	Available for Purchase	Available for Purchase	Available for Purchase
Self-Service Portal	Available for Purchase	Available for Purchase	Available for Purchase	Available for Purchase

	Dispatcher AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Technician AU$ 231 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Contractor & Contractor Plus AU$ 70 to $105 user/month 50 to $75 50 to €75 70 to $105 Pricing is currently unsupported for this currency Pricing is currently unsupported for this currency 40 to £60	Field Service Plus AU$ 308 user/month $ 220 user/month 220 € user/month AU$ 308 user/month 26400 円 user/month 2200 kr user/month £ 176 user/month	Einstein 1 Field Service AU$ 840 user/month $ 600 user/month 600 € user/month AU$ 840 user/month 72000 円 user/month 6000 kr user/month £ 480 user/month
Lead Management			Contractor Plus Only
Opportunity Tracking			Contractor Plus Only
Sales Contracts

Extend the power of Service Cloud with these related apps and add-ons.

Visual Remote Assistant

Starting at $70 AUD/user/month

Schedule external, non-employee users, with access to work orders, cases, contracts, and accounts.

Learn More

Appointment Assistant

Starting at $35 AUD/user/month

Deliver real-time updates to your field service customers.

Learn More

Asset Service Lifecycle Management

$105 AUD/user/month

Manage the lifecycle of your install base, from work order quoting to service campaigns, with complete customer and asset data.

Learn More

Next, choose the Success Plan right for you.

From resources to embedded experts, get the right level of support and expert guidance for your business.

Standard Success Plan

Explore self-guided resources.

Online learning to upskill teams
Global Trailblazer Community

Learn more

Premier Success Plan

Fast track your success now with easy and expert guidance.

Expert coaching and education
Tailored assessments
Bundled with Unlimited Edition

Learn more

Signature Success Plan

Maximise ROI with proactive, personalised expertise.

Designated Technical Account Manager
Proactive monitoring
Key event management
Fastest 24/7 support response times

Learn more

Maximise ROI with the world's #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.

Partners

Scale and grow with pre-built apps and expertise on AppExchange.

Visit AppExchange

Professional Services

Accelerate time to value with unrivalled Salesforce expertise.

Learn more

Ready to take the next step with the Service Solution built on the world's #1 CRM?

Start your trial.

Try Service Cloud free for 30 days. No credit card, no installations.

Try for free

Talk to an expert.

Tell us a bit more so the right person can reach out faster.

Request a call

Stay up to date.

Get the latest research, industry insights, and product news delivered straight to your inbox.

* All per user products require an annual contract. Above pricing available on Enterprise Edition. Unlimited Edition versions of Dispatcher and Technician are $330/user/month and Field Service Plus is $380.

** Monthly logins-based Contractor and Contractor+ licenses available. Please contact a sales representative for detailed pricing information.

NOTE: Field Service requires at least one (1) Service Cloud user license. Existing Service Cloud customers require at least one (1) Dispatcher license. This requirement can also be met with the Field Service Plus bundle, as it includes the service user functionality. Existing customers can purchase as many Technician (Mobile Employee) user licenses as needed. Field Service Technicians (Mobile Employees) and Contractors require at least one (1) Dispatcher in order to use the scheduling tool.

Dispatcher and Technician licenses may not be used for a contact center, call center, or customer case management application. Field Service Plus may be used for those applications.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.

Dispatcher

Technician

Contractor

Contractor Plus

Field Service Plus

Einstein 1 Field Service

Top features

Provide proactive service with platform power

Deliver guided mobile experiences

Intelligently schedule and optimize work

Seamlessly connect to customers

Cross-sell and upsell more easily

Visual Remote Assistant

Appointment Assistant

Asset Service Lifecycle Management

Standard Success Plan

Premier Success Plan

Signature Success Plan

Partners

Professional Services

Start your trial.

Talk to an expert.

Stay up to date.