Einstein 1 Service Edition is the best of Salesforce for Service.

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Service Pricing

Explore customer service and Service Cloud pricing to find the right solutions for your business.

First, choose the right Service Cloud edition for your business needs.

Starter Suite

The simple CRM suite with marketing, sales, service and commerce.
AU$ 35
AUD/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
  • Dynamic Email Marketing and Analytics
  • Out-of-the-box Sales Processes
  • Seamless Customer Service
  • Simplified Shop Front Builder

Pro Suite

The flexible CRM suite with even more marketing, sales, service and commerce tools.
AU$ 140
AUD/User/Month
(Starting price. Transaction fees apply. *Billed annually Contract required.)
  • Everything in Starter plus Enhanced, Real-Time Chat
  • Greater Customisation and Automation
  • Sales Quoting and Forecasting
  • Access to AppExchange

Enterprise

The CRM for service with built-in AI.
AU$ 231
AUD/User/Month
(Billed annually)
  • AI for Customer Service
  • Self-Service Help Centre
  • Workflow Automation

Unlimited

The CRM for service with chat and 24/7 support.
AU$ 462
AUD/User/Month
(Billed annually)
  • 24/7/365 support
  • AI-powered Chatbots
  • Chat

Einstein 1 Service

The best of Salesforce for Service with trusted AI & Data.
AU$ 700
AUD/User/Month
(Billed annually)
  • Everything in Unlimited plus Digital Channels, Service Intelligence and Slack
  • AI in the Flow of Work with Einstein for Service
  • Data Cloud

Compare editions and top features.

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Case Management

Omni-Channel Routeing

Knowledge Management

Service Contracts and Entitlements

Premier Success Plan*

Available for purchase Available for purchase

Einstein for Service

Available for purchase Available for purchase

Unified Voice & Messaging

Service Intelligence

Available for purchase Available for purchase

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Chatter

Salesforce Mobile App

Files

Topics and Recommendations

Swarming*

Slack*

Available for purchase Available for purchase Available for purchase Available for purchase

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Case Auto-Assignment

Web and Email Case Capture

Case Email Auto-Response

Case Escalation Rules and Queues

Lead-Contact Account Management

Service Console App(s)

Knowledge (Read-Only)

Knowledge (Read-Write)

Additional $35 AUD/user/month

Omni-Channel Routeing (Enhanced)

Incident Management

Omni Supervisor

Case Milestone Tracker

Service Cloud Voice

Available for purchase Available for purchase

Computer Telephony Integration (CTI)

Orders Management

Service Contracts and Entitlements

Advanced Case Management

Einstein Next Best Action

5k requests PUPM 5k requests PUPM 5k requests PUPM 5k requests PUPM Unlimited Requests Per Agent

Einstein Case Classification

Single Data Segment 5 Data Segments

Einstein Case Routeing

2,000 Routeing Predictions user/month

Einstein Article Recommendations

Unlimited for agent users Einstein Article Recommendations in Flow Unlimited for agent users Einstein Article Recommendations in Flow

Service Replies*

Available for purchase Available for purchase

Conversation Summaries

Available for purchase Available for purchase

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Einstein Bots

Additional $35 AUD/user/month

Enhanced Messaging

Additional $35 AUD/user/month Additional $35 AUD/user/month

Feedback Management

Available for purchase Available for purchase

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Help Centre*

Service Catalogue

Authenticated Portal*

Available for purchase Available for purchase

Customer Community

Available for purchase Available for purchase

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Work Order Management

Asset Management and Product Tracking

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Customisable Reports and Dashboards

Advanced Reporting Features

CRM Analytics

Available for purchase Available for purchase

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Opportunity Tracking

Task Management, Activity Feed

Next Best Action

Offline Access

Lead Management

Sales Console

Quoting

Meetings

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Email Integration with Outlook

Email Integration with Gmail

Web Services API

Additional $35 AUD/user/month

Data Cloud*

Limited Data Cloud features Available for purchase Available for purchase

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Flow Builder

5 flows per org Unlimited Unlimited

Workflow and Approvals

Custom Profiles and Page Layouts

Lightning App Builder

AppExchange App Integration*

Email Templates

Data Storage Per User

File Storage Per User

Unlimited Custom Applications

Developer Sandbox

Developer Pro Sandbox

Available for purchase Available for purchase

Roles and Permissions

Record Types (Per Object)

Full Sandbox

Available for purchase 1 Full Sandbox included per org 1 Full Sandbox included per org

Partial Sandbox

1 Partial Sandbox included per org 1 Partial Sandbox included per org 1 Partial Sandbox included per org

Salesforce Identity

Service Catalogue

Starter Suite

AU$ 35

user/month

Pro Suite

AU$ 140

user/month

Enterprise

AU$ 231

user/month

Unlimited

AU$ 462

user/month

Einstein 1 Service

AU$ 700

user/month

Marketing Campaign Templates

Email Nurtures

Audience Segmentation

Direct Payment Links (Commerce Pay Now)*

1. Slack is not currently supported in Premier or Signature Success Plans.

2. Included for any Service Cloud user but they require a Slack licence to join the swarm channel.

3. Slack Enterprise Grid licence included per licence of Einstein 1 Service.

4. Einstein for Service and Einstein 1 Service Edition: Limited credits included. Additional credits available for purchase.

5. Regional availability based on Stripe Availability.

6. USA Only — October Release.

Commerce features subject to GMV fees.

Extend the power of Service Cloud with these related apps and add-ons.

Einstein for Service

Use trusted conversational, predictive and generative AI built into the flow of work to deliver personalise service and reach resolutions faster.

Then, choose the Success Plans that’s right for your business.

With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licences
  • Access to Knowledge Articles, documentation and Trailhead
  • Global Trailblazer Community

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.
30% of net licence fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalised experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Score
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times

Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximise your ROI.

Service Cloud Pricing FAQs

Salesforce has all kinds of add-ons, apps and additional products to help your company stay ahead in your industry. Call us at 1800 667 638 to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan and we’re here and will try our best to support. Keep in touch to a sales representative at 1800 667 638 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you to connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption and support plans to our customers. To learn more, visit Success Plans.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Keep in touch to our sales department at 1800 667 638 to see what works for your business.

* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.