Deliver online services efficiently.
Redefine the customer experience with self-service.
Adapt to meet customers’ expectations
According to our State of the Connected Customer research, 73% of customers say one extraordinary experience raises their expectations of other companies. What do you think that means for their expectations of Government services? What if all agencies were able to deliver personalised, connected, and timely engagement?
Reduce costs, improve service
Used in call centres across all levels of government and in nearly every industry, Salesforce helps deliver unparalleled service with 32% improved agent productivity, 25% decrease in support costs, 31% faster case resolution, and 32% increased customer satisfaction.
Unlock workflow efficiency
Build rich, dynamic process automation for every step of the customer service experience. Let citizens track their cases online and receive notifications of critical status updates. Improve call deflection rates so agents can focus on mission-critical tasks and build trust at the same time.
Salesforce has solutions designed to fit your mission.
Contact us to talk about solutions from the Salesforce Government Cloud. We’ll help you set up a strategy to start connecting people and streamlining processes like never before.
