Modernise government service and increase operational efficiency with proactive agents and automation. Use Salesforce software for government to unify and harmonise data on a compliance-enabled cloud. Innovate faster with a low code application platform for government.
*Forrester Total Economic Impact of Salesforce Case Management for Government.
It's a long road to government digital transformation. Salesforce makes it easier with solutions designed for government. Whether you want to improve the constituent experience or modernise government operations, we have a solution just for you.
Scale and secure your IT solutions on a government cloud designed to meet FedRAMP compliance requirements.
Serve the people faster with prebuilt applications to modernise government services.
Learn how to create prompts for your business needs and bring them into the flow of work.
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Government customer relationship management (CRM) is software for government designed to manage interactions and relationships with the public and stakeholders. Specifically designed for the public sector, it uses automation and AI in government processes to help organise, automate, and orchestrate processes related to public outreach and engagement, and government service delivery.
A CRM is essential for governments to effectively manage relationships with the public, optimise government service delivery, increase transparency and accountability, and make data-driven decisions. It serves as a foundational tool for digital government transformation and delivering better outcomes for the public.
Government CRMs enable government organisations to better understand and serve the needs of constituents, improve operational efficiency, and foster trust in government institutions. Learn more about the benefits of government CRM here.
Choosing the right government CRM software is important. Finding a compliance-enabled CRM is essential for many government organisations to increase security posture. Government buyers should also prioritise government CRMs that are designed for performance, scale, flexibility, and rapid implementation.
