SOLUTION: DELIVER ANY CHANNEL SERVICE

Support shoppers with faster, smarter service anytime, anywhere.

Keep customers happy with the world’s #1 service platform for retail.

Our Deliver Any Channel Service solution lets you provide world-class customer support by letting shoppers communicate in all their favourite ways. Use LiveMessage to offer fast, friendly help over SMS, Facebook Messenger, and WeChat. LiveAgent and AppExchange allow you to assist shoppers in real time while they browse your website or branded app. And AI-powered bots, predictive recommendations, and self-service solutions empower customers to find answers on their own, freeing your representatives to focus on growing relationships and revenue.

Here's how it works.

With the Salesforce Deliver Any Channel Service solution, retailers can resolve issues in each shopper’s communication channel of choice. Plus, with shopper insights such as order history, product details, and knowledge all in a single place, agents get shoppers back to a state of happiness faster than ever before.

STEP 1
At any point in the shopper journey, from product research to purchase return, a shopper may need assistance from a care agent.

STEP 2
Today’s sophisticated shoppers expect seamless service experiences in their preferred channels — both traditional and digital channels. And some prefer to find answers on their own from online communities.

STEP 3
Not only do agents have a single view of the shopper and all the insights they need to resolve shopper service inquiries quickly they can also use AI-powered offers to keep shoppers happy and accelerate conversations with Einstein Bots.

STEP 4
And there you have it. Seamless, smart, and fast shopper service on any channel — all powered by Salesforce.

Here’s how it works.

With the Salesforce Deliver Any Channel Service solution, retailers can resolve issues in each shopper’s communication channel of choice. Plus, with shopper insights such as order history, product details, and knowledge all in a single place, agents get shoppers back to a state of happiness faster than ever.

STEP 1
At any point in the shopper journey, from product research to purchase return, a shopper may need assistance from a care agent.

STEP 2
Today’s sophisticated shoppers expect seamless service experiences in their preferred channels — both traditional and digital channels. And some prefer to find answers on their own from online communities.

STEP 3
Not only do agents have a single view of the shopper and all the insights they need to resolve shopper service inquiries quickly they can also use AI-powered offers to keep shoppers happy and accelerate conversations with Einstein Bots.

STEP 4
And there you have it. Seamless, smart, and fast shopper service on any channel — all powered by Salesforce.

Customer Success Story

Cotton On Group fashions a new approach to customer loyalty

“Salesforce has helped us scale our multi-channel capability and meet demand for more personal journeys.”

BRENDAN SWEENEY | GENERAL MANAGER, E-COMMERCE

Read the Story

Explore the advantages of Salesforce for Retail.

State of Service Report

Report

Get the latest trends from over 3,500 service leaders and agents worldwide.

Read Now

LiveMessage Demo

Demo

Make service conversational with mobile messaging.

Watch Now

Research Report: Shopper-First Retailing

Report

Learn about the new rules of retail from the Shopper-First Retailing report.

Learn More

Chatter Communities demo

Demo

Build beautiful, personalised self-service experiences for every shopper.

Watch Now

Service Cloud Demo - Field Service Lightning

Demo

Deliver intelligent, productive service no matter where your service agents are.

Watch Now

Blog

Learn how to get started with AI and chatbots in retail.

Read Now

Retail CRM from Salesforce.

Salesforce Retail CRM helps sellers identify customer needs and preferences so you can respond at the right time, in the right place, and with the right message.

Here is how Salesforce retail management software works: Start with clean data, intelligent profiling, and segmentation. Distribute your data to unified views of your audience. Use powerful marketing automation to attract and engage from anywhere. Support your customers with state-of-the-art customer service.

Retail CRM also streamlines internal processes by connecting sales associates, partners, and employees with the information they need to provide the right products and the kind of service that builds loyalty.

It is time your business joined other Salesforce For Retail users.

CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits.

Small Business CRM: Learn how Salesforce CRM can help SMBs increase sales and profits.

Importance of Ecommerce Analytics: Offer your brand an immeasurable advantage over the competition with the right analytics technology.

Retail Innovation: Provide an experience that will attract customers to your brand over that of your competitors.

CRM Software Solutions: CRM benefits every industry and enterprise. Learn more about CRM solutions for your industry.

Social Media Marketing: Entice your audience using powerful social media marketing tools. Our features can help you expand your social marketing capabilities and take your brand‘s social presence to new heights.

Email Marketing: Get sophisticated email marketing software that delivers results.

Customer Journeys: Power your multichannel marketing with customer journey map examples that plot the customer experience through the acquisition, onboarding, and retention phases.

Digital Marketing Software: Learn more about the #1 marketing software for consumer engagement at scale.

Retail

SOLUTION: DELIVER ANY CHANNEL SERVICE

Support shoppers with faster, smarter service anytime, anywhere.

Keep customers happy with the world’s #1 service platform for retail.

Here's how it works.

Here’s how it works.

Customer Success Story

Cotton On Group fashions a new approach to customer loyalty

See our Deliver Any Channel Service solution in action.

See our Deliver Any Channel Service solution in action.

Explore the advantages of Salesforce for Retail.

Report

Get the latest trends from over 3,500 service leaders and agents worldwide.

Demo

Make service conversational with mobile messaging.

Report

Learn about the new rules of retail from the Shopper-First Retailing report.

Demo

Build beautiful, personalised self-service experiences for every shopper.

Demo

Deliver intelligent, productive service no matter where your service agents are.

Blog

Learn how to get started with AI and chatbots in retail.

Take Service Cloud for a test drive.

Retail CRM from Salesforce.

Popular Searches

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific

SOLUTION: DELIVER ANY CHANNEL SERVICE

Support shoppers with faster, smarter service anytime, anywhere.

Keep customers happy with the world’s #1 service platform for retail.

Here's how it works.

Here’s how it works.

Customer Success Story

Cotton On Group fashions a new approach to customer loyalty

See our Deliver Any Channel Service solution in action.

See our Deliver Any Channel Service solution in action.

Explore the advantages of Salesforce for Retail.

Report

Get the latest trends from over 3,500 service leaders and agents worldwide.

Demo

Make service conversational with mobile messaging.

Report

Learn about the new rules of retail from the Shopper-First Retailing report.

Demo

Build beautiful, personalised self-service experiences for every shopper.

Demo

Deliver intelligent, productive service no matter where your service agents are.

Blog

Learn how to get started with AI and chatbots in retail.

Take Service Cloud for a test drive.

Retail CRM from Salesforce.

Related Searches

Popular Searches

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific