SOLUTION
Reimagine the Role of the Store and Associate
Enable retail associates to meet the needs of shoppers from engagement to post-purchase with digital tools and data.
Here’s how it works.
Streamline workflows for all parts of the store.
Upgrade in-store shopping, fulfillment, and service centre tools so associates can see how much product is in stock, next shipment arrival, and more.
Enable virtual and in-person interactions.
Provide employees digital tools to help customers from anywhere.
Buy online, pick up in-store.
Meet shoppers' growing needs for broader fulfillment options including scheduling time slots for pick up appointments.
Understand performance and key metrics to drive business growth.
Empower decision makers with on-demand insights like in-store traffic on every device for optimal decision-making.
Increase productivity and reduce turnover.
Enhance training to define employee career paths for more productive, engaged teams.
CUSTOMER SUCCESS SPOTLIGHT
Retailer Aldo blazes a new path to customers with 1-to-1 communications.
“Love comes through in everything Aldo does, from the relationship employees have with one another to the way they serve customers.”
See the solution in action.
What’s included in this solution
Customer 360 connects you to your customers in a more intelligent way by uniting sales, service, marketing, commerce, IT, and analytics on a single platform.
MuleSoft Anypoint Platform enables visibility across your supply chain by integrating customer, order, and product information across suppliers and partners.
Commerce Cloud helps you innovate faster, personalise every experience, and scale confidently, so you can reach customers on any channel.
Salesforce Platform lets you seamlessly integrate disparate systems and data sources with API-led services and event-based interactions.
myTrailhead is a learning experience platform that helps you deliver custom, engaging learning to employees, customers, and partners.
Tableau is a visual analytics platform that serves up real-time analytics and data visualisations.
A Look at Our Partners
Provide an omni-channel POS for real-time customers, order and inventory data with a unified online and offline 360-degree customer view — and mobile access for clienteling and fulfillment. Plus, enable virtual consultations with 3D and AR capabilities.
Explore the advantages of Salesforce for Retail.
Blog
With retail CRM you get the best of both worlds: e-commerce and in-store shopping.
Report
Zero in on the right partner apps for you with our Retail App guide.
Video
See how stores are changing based on the Connected Shopper Report.
video
Video Playlist : Delight shoppers with a more personal omnichannel experience.
