SOLUTION: DELIVER PERSONALISED SERVICE

Bring the magic of travel back to your business.

Transform customer experiences for a new age of travel.

New breeds of travelers with heightened expectations are poised to disrupt the future of travel. To succeed, brands will need to offer seamless experiences, tailored to individual travelers before, during, and after the trip itself. This solution uses Salesforce DMP and Marketing Cloud to connect systems, channels, and teams to inspire more bookings. Together with smarter, more personalised support delivered by Service Cloud, you'll be able to create experiences that delight travelers. And by curating content from expert travelers with Salesforce Communities, you can build loyalty and keep them coming back.

Here's how it works.

This solution elevates the entire travel experience by letting you deliver personalised messages that inspire trips, provide relevant recommendations based on location and preferences, and deliver engaging content to the travel community through a world-class app.

First, use 360-degree views to help customers plan their next trip.

Create a Single View of Your Customer
During the trip planning phase, Salesforce lets you pull data from online behaviour to build customer profiles based on their interests, lifestyles, and preferences.

Inspire Bookings with 1-to-1 Marketing Journeys
With a single customer view, you can use Salesforce Marketing Cloud to create 1-to-1 marketing journeys to inspire their next trip.

Deliver More Personalised Offers
Increase engagement with personalised offers that reflect customer passions, sent at the right time, through their preferred channels, on any device.

Continue the experience with personalised engagement.

Enhance Each Trip with Custom Apps
You can easily build custom-branded apps with mySalesforce that enable customers to check-in, make requests on the fly, and get relevant in-trip offers.

Deliver Elevated Service Experiences
At the same time, your service agents can provide timely service and recommendations based on each customer's interests and specific location.

Engage Future Travelers with Salesforce Communities
Strengthen relationships and loyalty by building communities where customers can find future trip suggestions from like-minded travelers, get local tips and recommendations, and book their next trip — all on their mobile device.

Here's how it works.

Salesforce’s Accelerate Channel Management solution gives manufacturers one centralised, customisable platform to extend their sales, service, and marketing capabilities to their partners.

Create a Single View of Your Customer
Salesforce lets you pull data from a variety of sources so you can create a single view of each customer's interests, behaviour, lifestyles, and preferences.

Inspire Bookings with 1-to-1 Marketing Journeys
Salesforce Marketing Cloud enriches customer profiles with data from online behaviour. This single view of the customer lets you create 1-to-1 marketing journeys that reflect their passions to inspire their next trip.

Begin your journey with 360-degree customer views.

Enhance Each Trip with mySalesforce
Easily build a custom-branded app with mySalesforce that lets customers check in and make requests on the fly. At the same time, your service agents can provide timely service and recommendations based on each customer's interests and specific location.

Engage Future Travelers with Salesforce Communities
Strengthen relationships and loyalty by building communities where customers can find future trip suggestions from like-minded travelers, get local tips and recommendations, and book their next trip — all on their mobile device.

Customer Success Story

Caesars ups the ante for excellent service.

“We bring cross-functional teams together in a way that wasn’t possible before.”

DAVID KOLOSKI, VP OF VIP INNOVATION & OPERATIONS AT CAESARS ENTERTAINMENT

Read the Story

Explore the advantages of Salesforce for Travel and Hospitality

KEYNOTE

Travel & Hospitality Dreamforce Keynote: Reimagining the Traveler's Journey with Salesforce

Watch the Keynote

E-BOOK

Key Trends That Will Shape the Future of Travel & Hospitality

Get the e-book

Report

Trends Elevating the Customer Experience in Travel & Transportation

Get the Report

WEBINAR

Transforming Digital Hospitality: How Hotels Are Leveraging the Salesforce Platform for Event Management

WATCH THE WEBINAR

Personalised Travel Software

Easily organise information, implement international communication, and automate operating procedures with hospitality CRM. Take full advantage of this software to deliver personalised travel recommendations to all your customers.

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Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores.

Company Management Systems: Company management system for all industries by Salesforce.

Customer Service Management Software: Maximise agent productivity with customer service management software from Service Cloud.

Salesforce Feature Comparison: Compare the world-class features that make Salesforce the industry's choice for sales, service, and marketing solutions.

Improve Business Performance: Read tips and tricks to increase your business performance.

CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits.

Small Business CRM: Learn how Salesforce CRM can help SMBs increase sales and profits.

Track Service Agent Performance: Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels.

Transportation and Hospitality

SOLUTION: DELIVER PERSONALISED SERVICE

Bring the magic of travel back to your business.

Transform customer experiences for a new age of travel.

Here's how it works.

First, use 360-degree views to help customers plan their next trip.

Continue the experience with personalised engagement.

Here's how it works.

Begin your journey with 360-degree customer views.

Customer Success Story

Caesars ups the ante for excellent service.

Deliver Personalised Experiences to Your Travellers

Explore the advantages of Salesforce for Travel and Hospitality

KEYNOTE

Travel & Hospitality Dreamforce Keynote: Reimagining the Traveler's Journey with Salesforce

E-BOOK

Key Trends That Will Shape the Future of Travel & Hospitality

Report

Trends Elevating the Customer Experience in Travel & Transportation

WEBINAR

Transforming Digital Hospitality: How Hotels Are Leveraging the Salesforce Platform for Event Management

Want to know more? Let’s talk.

Personalised Travel Software

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About Salesforce

Popular Links

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Europe, Middle East, and Africa

Asia Pacific

SOLUTION: DELIVER PERSONALISED SERVICE

Bring the magic of travel back to your business.

Transform customer experiences for a new age of travel.

Here's how it works.

First, use 360-degree views to help customers plan their next trip.

Continue the experience with personalised engagement.

Here's how it works.

Begin your journey with 360-degree customer views.

Customer Success Story

Caesars ups the ante for excellent service.

Deliver Personalised Experiences to Your Travellers

Explore the advantages of Salesforce for Travel and Hospitality

KEYNOTE

Travel & Hospitality Dreamforce Keynote: Reimagining the Traveler's Journey with Salesforce

E-BOOK

Key Trends That Will Shape the Future of Travel & Hospitality

Report

Trends Elevating the Customer Experience in Travel & Transportation

WEBINAR

Transforming Digital Hospitality: How Hotels Are Leveraging the Salesforce Platform for Event Management

Want to know more? Let’s talk.

Personalised Travel Software

Related Searches

Popular Searches

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific