Salesforce Blog — Helpful articles about AI, data, and CRM

How ‘Human’ Should Your AI Agent Be? In Short, Not Very

Designing AI agents to act as a collaborative tool, not a fellow worker, is the key to successfully integrating them into the workflow.

woman working with charts in front of servers

Lisa Lee

AI agents are about to change everything. But bad data is their junk food. Nourish them with clean, complete, connected data. Here's how.

Jody Farrar

We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.

A robot representing Agentforce holds a pencil after checking off five days on a calendar: build an AI agent

Robert Xue

Robert Xue, a software engineering architect on the Retrieval Augmented Generation team, takes us behind the scenes.

An image of a woman and an AI agent standing together

Patrick Stokes

A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes.

hourglass showing in-office and remote workers.

Lisa Lee

By automating routine tasks, coordinating workflows, and facilitating real-time communication, agents mitigate many of the challenges that arise with hybrid work teams.

Editors' Picks

1

A Day in the Life of An AI Enterprise

Lisa Lee
2

The 3 Types of Leadership Styles in Business – Which One Is Right for You?

Ari Bendersky
3

How Marketers Can Connect With Generation Alpha

Nick Feldman

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Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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Sales person smiling and looking at a laptop while thinking about sales performance management

Molly Clarke

As a sales leader, these are the 20 questions you should answer in order to improve sales performance.

Samuel Holzman

Tune in to these exceptional podcasts and elevate your sales performance.

Featured Voices

Introducing the Agentblazer Community, where Trailblazers and AI enthusiasts unite.

An AI agent and a human worker hold a flag with an image of a checkmark on it: trustworthy AI

Rob Katz

Here’s how we designed Agentforce to make sure it’s trustworthy, reliable, and transparent.

Illustration showcasing artificial intelligence (AI) tools for small businesses.

Caylin White

Looking for help choosing the right AI tools for your SMB? We’ve got you covered.

Itai Asseo

Salesforce’s Chief Scientist and Chief Futurist, who were there from AI’s earliest days, talk about its evolution, and what we can expect.

Illustration on a light blue background of a digital assistant robot hand and a human hand joining two puzzle pieces together

Meredith Turner

AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win.

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Small Business

Learn how small businesses can use AI and other tools to improve operations and stay one step ahead of larger competitors.

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An illustration of a businessman and business woman shaking hands with four bubbles over their heads representing data, CRM, AI, and strategy.

Kristie Poon

An ever-changing world requires adaptation and continuous growth. Here’s how small and medium-sized businesses are reacting to AI, automation, and the future.