Salesforce Blog — Helpful articles about AI, data, and CRM

How We Built the First Dreamforce Event Agent in 5 Days with Agentforce

Robert Xue, a software engineering architect on the Retrieval Augmented Generation team, takes us behind the scenes.

A robot representing Agentforce holds a pencil after checking off five days on a calendar: build an AI agent

An image of a woman and an AI agent standing together

A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes.

Jody Farrar

We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.

hourglass showing in-office and remote workers.

Lisa Lee

By automating routine tasks, coordinating workflows, and facilitating real-time communication, agents mitigate many of the challenges that arise with hybrid work teams.

Salesforce characters representing Agentforce and Einstein.

Ellen Woodcock

Introducing the Agentblazer Community, where Trailblazers and AI enthusiasts unite.

An AI agent and a human worker hold a flag with an image of a checkmark on it: trustworthy AI

Rob Katz

Here’s how we designed Agentforce to make sure it’s trustworthy, reliable, and transparent.

Editors' Picks

1

A Day in the Life of An AI Enterprise

Lisa Lee
2

The 3 Types of Leadership Styles in Business – Which One Is Right for You?

Ari Bendersky
3

How Marketers Can Connect With Generation Alpha

Nick Feldman

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Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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Sales person smiling and looking at a laptop while thinking about sales performance management

Molly Clarke

As a sales leader, these are the 20 questions you should answer in order to improve sales performance.

Samuel Holzman

Tune in to these exceptional podcasts and elevate your sales performance.

Featured Voices

Looking for help choosing the right AI tools for your SMB? We’ve got you covered.

Itai Asseo

Salesforce’s Chief Scientist and Chief Futurist, who were there from AI’s earliest days, talk about its evolution, and what we can expect.

A person interacts with a complex set of machine parts that represent the Atlas Reasoning Engine.

Shipra Gupta

Autonomous, proactive AI agents are at the heart of Agentforce. But how do they work? Let's look under the hood.

An illustration of a crystal ball with a box and a grid inside.

Lisa Lee

Think you know agents? Think again. We’ll debunk some common myths surrounding AI agents and show why these misconceptions could be holding your business back.

The benchmark helps you navigate AI use cases and LLMs for positive outcomes

Bert Legrand

Select the best use case and the right LLM for your business with a reliable guide to evaluate LLMs based on trust, accuracy, and cost.

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Small Business

Learn how small businesses can use AI and other tools to improve operations and stay one step ahead of larger competitors.

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An illustration of a businessman and business woman shaking hands with four bubbles over their heads representing data, CRM, AI, and strategy.

Kristie Poon

An ever-changing world requires adaptation and continuous growth. Here’s how small and medium-sized businesses are reacting to AI, automation, and the future.