Salesforce Blog — Helpful articles about AI, data, and CRM

The AI Stories You Cared About Most in 2024

From deep dives on the limitations of LLMs to a look at new techniques that make AI better, these are the most-read AI stories of the year.

Lisa Lee

We trust generative AI algorithms with important decisions, but know little about how they work.

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM empowers businesses to create limitless digital labor with autonomous agents.

Andy Bergman

AI agents have been described as a generational shift akin to cloud and mobile. These learning modules will give you the skills you need to ride the wave.

Illustration showing AI prompts for small business service

Jill Wagner

Caylin White

Learn how AI prompts help any small business service team wow customers.

An image of a person at the computer with an AI Agent behind them, suggesting large action models.

Silvio Savarese

When you combine the linguistic fluency of an LLM with the ability to accomplish tasks and make decisions independently, generative AI is elevated to an active partner in getting work done.

Editors' Picks

1

LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong

Patrick Stokes
2

The 3 Types of Leadership Styles in Business – Which One Is Right for You?

Ari Bendersky
3

A Day in the Life of An AI Enterprise

Lisa Lee

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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Sales person smiling and looking at a laptop while thinking about sales performance management

Molly Clarke

As a sales leader, these are the 20 questions you should answer in order to improve sales performance.

Samuel Holzman

Tune in to these exceptional podcasts and elevate your sales performance.

Featured Voices

Designing AI agents to act as a collaborative tool, not a fellow worker, is the key to successfully integrating them into the workflow.

woman working with charts in front of servers

Lisa Lee

AI agents are about to change everything. But bad data is their junk food. Nourish them with clean, complete, connected data. Here's how.

A robot representing Agentforce holds a pencil after checking off five days on a calendar: build an AI agent

Robert Xue

Robert Xue, a software engineering architect on the Retrieval Augmented Generation team, takes us behind the scenes.

hourglass showing in-office and remote workers.

Lisa Lee

By automating routine tasks, coordinating workflows, and facilitating real-time communication, agents mitigate many of the challenges that arise with hybrid work teams.

It's important to have an understanding of responsibly managing multi-agent systems.

7 authors

Learn three key approaches to managing multi-agent systems responsibly with collective intelligence and collaborative governance.

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Featured Series

Small Business

Learn how small businesses can use AI and other tools to improve operations and stay one step ahead of larger competitors.

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An illustration of a businessman and business woman shaking hands with four bubbles over their heads representing data, CRM, AI, and strategy.

Kristie Poon

An ever-changing world requires adaptation and continuous growth. Here’s how small and medium-sized businesses are reacting to AI, automation, and the future.