Alex Edelstein

VP Product Management, Automation, Decisioning, Orchestration

My Background

Alex Edelstein is a veteran product leader with extensive experience leading the design of and shipping products and platforms for scalable SaaS (Salesforce, Inktomi, Servio, Cloudmark), enterprise products (Microsoft Exchange), and AI/Decisioning (Einstein Next Best Action). Leading-edge expertise in bringing modern automation, decisioning, predictive modeling, and integration technologies to large markets. He is an experienced manager of global and distributed engineering teams.

customer service agent is smiling wearing a headset: automation employee experience customer experience job satisfaction

Alex Edelstein

March 21, 2022

Employers must deliver a great experience for employees — or risk losing them. This is especially true during “The Great Resignation,” but automation can help.

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