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author name
Brett Grossfeld
author title Product Marketing Manager, Growth Products
My Background
Brett Grossfeld is a Product Marketing Manager supporting Salesforce's CRM, data, and AI tools. He's written for multiple websites across various industries and interests, including tech, wellness, and modern customer experiences.
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Insights from our consumer survey on how they feel about small businesses in the wake of the COVID-19 pandemic.
What characteristics are a must-have for businesses to foster loyalty? Our survey revealed the ones consumers want most in a brand.
With each and every customer interaction, small businesses must prove themselves as trustworthy. That trust forms the foundation for customer loyalty.