![Image of a woman petting a cat and holding a mug while looking at a customer portal on her laptop.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/04/SFC-23018-Customer-Portal.jpg?w=889)
What Is a Customer Portal – And Why Do You Need One?
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process.
Christina is the Product Marketing Manager for Salesforce Self-Service, responsible for positioning and delivering the value of personalized customer support experiences. Christina has focused her career on nurturing customer relationships and aligning marketing initiatives to meet diverse customer needs — from small businesses to enterprise organizations.
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process.
Uplevel your self-service customer support with these simple tweaks.
Looking for cost-effective ways to improve the employee experience? An employee self-service system is a great place to start.
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