As businesses increasingly turn to AI-driven customer relationship management (CRM) solutions, safeguarding user interactions from harmful or inappropriate content becomes essential. Salesforce’s large language models (LLMs) are trained on vast datasets, which occasionally…
We are thrilled to announce that Juan Carlos Niebles, one of our talented researchers, has been named one of the top 100 in AI by the Artificial Intelligence Observatory in Colombia. This recognition…
AI is rapidly transforming industries, helping businesses enhance customer experiences, improve efficiency, and make smarter decisions. But an essential question arises: How can we ensure that AI is creating accurate and grounded answers?…
AI-powered solutions like Salesforce CRM are revolutionizing customer engagement, streamlining workflows, and providing deeper insights into customer needs. However, with the rise of large language models (LLMs), new security challenges have emerged. One…
From new open source models to evaluation frameworks, our AI Research team has been moving the needle in AI. Take a look at some of our 2024 highlights.
World’s #1 CRM introduces its first sales LLM Sales reps are constantly on the move, transitioning from one customer site to another, with meetings scheduled back-to-back. The demands of managing a complex pipeline…
Salesforce Data Cloud, the first real-time CRM, is turning your data into real-time customer magic. You might have witnessed how our AI research is powering intelligent experiences with Identity Resolution for Fuzzy Matching…
Background We live in a digital world where many of us depend on customer service to be at its best. Whether it’s calling about an order issue or needing help to activate an…
How many emails and working-related conversations do you have every day? The average office worker receives about 121 emails daily and uncountable messages on platforms such as Slack, Team, or iMessage. With the…
