![An illustrated female agent uses acustomer engagement platform powered by AI and data to deliver efficient service.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/03/customer-engagement-platform.jpg?w=889)
Why Is a Customer Engagement Platform So Important For Service?
Here’s how the right technology, with CRM + trusted AI + data, sets up your support team to deliver a streamlined experience that customers love.
Gautam Vasudev is Senior Vice President of Digital Engagement at Salesforce. He focuses on how Salesforce customers engage with their end customers in a transforming world of conversational AI, channels and customer intelligence. Gautam has over 15 years of experience in the customer service domain, and has worked on a variety of technologies from UI frameworks and apps to real time communication.
Here’s how the right technology, with CRM + trusted AI + data, sets up your support team to deliver a streamlined experience that customers love.
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