Ismael Brown

My Background

Ismael Brown is the content and awareness manager for the communications and media industries at Salesforce. He amplifies customer stories across internal and external channels by producing innovative ideas. He also cultivates meaningful discussions with subject matter experts to develop evergreen content covering a range of industries.

A woman using a laptop and headset and using remote support software to work through a problem.

Communications

Remote Support Gives Agents a New Look Into the Customer Experience

Ismael Brown

May 5, 2022

Gone are the days of scheduling a fix a week out and having customers stick with you. Remote support software helps agents fix problems faster.

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