Ismael Brown

My Background

Ismael Brown is the content and awareness manager for the communications and media industries at Salesforce. He amplifies customer stories across internal and external channels by producing innovative ideas. He also cultivates meaningful discussions with subject matter experts to develop evergreen content covering a range of industries.

An AI agent working alongside a human representative with floating task icons between them.

Ismael Brown

October 17, 2024

We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard.

A woman using a laptop and headset and using remote support software to work through a problem.

Ismael Brown

May 5, 2022

Gone are the days of scheduling a fix a week out and having customers stick with you. Remote support software helps agents fix problems faster.

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