Jason Luna

My Background

Jason Matthew Luna is a conversation designer in Salesforce’s UX organization. His work in modularity and intent training focuses on bringing scalability, consistency, and inclusivity to Salesforce’s chatbot experiences.

A stack of conversation chat bubbles alternating between a human and chatbot.

Jason Luna

February 23, 2024

Using existing interaction patterns and focusing on accessibility and inclusion are key.

Colorful illustration of several people and a robot with speech bubbles above their heads.

Jason Luna

May 30, 2023

If you're wondering whether to make AI more human, the answer may not be what you'd expect.

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