Jeff is currently the Global Head of Insurance at Salesforce, partnering with top financial services companies and innovative solution providers to re-think digital experiences for employees and customers. Jeff founded Salesforce's FinTech Garage to work with emerging companies in AI, IoT, Blockchain, Telematics, RegTech, and process automation, and was recently named one of ACORD's Top 10 InsurTech Leaders.
As an insurance leader, do you know if you’re providing the customer experience that your policyholders and agents expect? Read our new report on recent industry trends to see if you're investing in the right initiatives to meet those expectations.
Read how USAA made a culture shift to put member experiences at the center of everything they do. The result is USAA now offers omnichannel services to their insurance policyholders to gain efficiencies and increase loyalty.