John Durocher

My Background

John Durocher heads the teams that are actively engaged with Salesforce global customers. His teams are responsible for on-boarding, product usage, best practices, services, and developing long-term relationships with Salesforce customers. Prior to joining Salesforce.com, Mr. Durocher spent 17 years with Accenture's financial services practice and has a solid track record of planning, and executing growth initiatives, and a passion for bringing innovative ideas to clients. Mr. Durocher is recognized as a thought-leader in Customer Relationship Management (CRM), authoring a number of papers and articles that have been published in industry and research publications. Mr. Durocher has also been actively involved in developing software solutions for the Financial Services Industry and is a patent holder on several that have been deployed globally.

Illustration of a woman walking through a door. Keeping customers happy

September 7, 2022

At Salesforce, our customer success experts have witnessed nearly every possible customer scenario play out. Here are our best practices.

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