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author name
Joyce Leung
author title Product Marketing Senior Lead
My Background
Joyce Leung is a Senior Product Marketing Manager for Service Cloud Digital Engagement. Prior to joining Salesforce, she led event marketing at Nasdaq supporting early and growth-stage founders in their journey from seed to IPO.
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Here’s how to set your agents up to deliver the best contact center experience for your customers.
Your service operations set up has a direct impact on customer experience. Here’s why an omnichannel contact center is best.