Joyce Leung

Product Marketing Senior Lead

My Background

Joyce Leung is a Senior Product Marketing Manager for Service Cloud Digital Engagement. Prior to joining Salesforce, she led event marketing at Nasdaq supporting early and growth-stage founders in their journey from seed to IPO.

Illustration of two humans on their phones, engaging in the contact center experience. Between and around them are illustrations of text bubbles, messages, search bars, emoticons, and robots/chatbots.

Joyce Leung

May 23, 2024

Here’s how to set your agents up to deliver the best contact center experience for your customers.

Three illustrated contact center agents provide customer support in an omnichannel contact center.

Joyce Leung

May 15, 2024

Your service operations set up has a direct impact on customer experience. Here’s why an omnichannel contact center is best.

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