Julian Lau

VP, Service Cloud & Experience Cloud, Customer Success Group

My Background

Julian Lau is Vice President, Customer Success Group, and a technology executive with 20 years of experience. He has built and led teams that have transformed some of the world's most recognized brands across a variety of industries, including financial services, retail, healthcare, and high-tech.

Julian Lau

February 26, 2021

Learn how to win over loyal customers with strategic pain point analysis, efficient self-service tools, and intelligent automation.

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