![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/02/Julian-Lau-Headshot.jpg?w=431)
author name
Julian Lau
author title VP, Service Cloud & Experience Cloud, Customer Success Group
My Background
Julian Lau is Vice President, Customer Success Group, and a technology executive with 20 years of experience. He has built and led teams that have transformed some of the world's most recognized brands across a variety of industries, including financial services, retail, healthcare, and high-tech.
![](https://www.salesforce.com/blog/wp-content/themes/salesforce-blog/assets/images/author-header-greenbush@1x.png)