Kathy Baxter
author title Principal Architect, Ethical AI PracticeAs principal architect of ethical AI practice at Salesforce, Kathy develops research-informed best practice to educate Salesforce employees, customers, and the industry on the development of responsible AI. She collaborates and partners with external AI and ethics experts to continuously evolve Salesforce policies, practices, and products. Prior to Salesforce, she worked at Google, eBay, and Oracle in User Experience Research. She received her MS in Engineering Psychology and BS in Applied Psychology from the Georgia Institute of Technology. The second edition of her book, "Understanding your users," was published in May 2015. You can read about her current research at einstein.ai/ethics.
Almost 5 years ago, The Office of Ethical & Humane Use was inaugurated, setting out to achieve ethical product excellence for Salesforce.
We have established a set of five guidelines that build upon our Trusted AI Principles to provide more detailed guidance for the responsible development and implementation of GenAI.
It is not enough to deliver only the technological capabilities of AI – we also have an important responsibility to ensure that AI is safe and inclusive for all. These are our commitments to building AI responsibly.
We summarize insights from our FAccT 2022 CRAFT workshop that focused on Concepts of Fairness & Transparency, Applied RAI Practices, Organizational Approaches to RAI & Cultural Change, and Public Policy & Regulation.
The biggest barrier to widespread artificial intelligence isn’t immature technology — it’s skepticism and lack of trust. Here’s what business leaders can do about it.
We brought together 24 practitioners from 17 organizations to talk about a success in their practice they believed others could emulate or a challenge they were facing & wanted to brainstorm with others. We summarize the insights from 2 breakout discussions: Governance/Accountability & Incentives.
February 2020 Summary from FAccT 2020 CRAFT Session AI Ethics practitioners in industry look to researchers for insights on how to best identify and mitigate harmful bias in their organization’s AI solutions and…
Being open and clear about how you developed AI models and giving customers control over their data are two ways to embed ethics in your marketing automation.
At Salesforce, we take seriously our mission to create and deliver AI technology that is responsible, accountable, transparent, empowering, and inclusive. These principles ensure that our AI is safe, ethical, and engenders trust.