Kevin Lada

Director, Solution Engineering - Service

My Background

Kevin Lada is a Director of Solutions Engineering at Salesforce. He focuses on improving service interactions one business at a time through increased efficiency and decreased customer effort.

A woman holds a phone while smiling at two nearby options, a chat screen and an AI bot. [Image: wayhome.studio / Adobe Stock]

Kevin Lada

November 15, 2024

Learn how chatbots and autonomous AI agents can ease the workload for reps and scale your customer support.

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