Kevin Qi

Associate Product Manager

My Background

Kevin Qi is an Associate Product Manager on Service Cloud at Salesforce, specializing in AI-driven solutions for customer service. He leads the development of Service Assistant, an assistive AI agent that enhances customer service reps’ productivity and efficiency. Passionate about AI and automation, Kevin focuses on building trusted, scalable tools that streamline workflows and help customer service teams deliver faster, more effective support.

Kevin Qi

March 21, 2025

Resolving cases today requires speed, efficiency, and empathy. With AI and service representatives, you can have it all.

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