Khoa Le

Senior Director, Product Management

My Background

Khoa Le is on the product management team at Salesforce, where he is focused on transforming customer service with AI and machine learning.

what is a chatbot? woman wearing glasses holding and interacting with her smartphone

Khoa Le

September 6, 2023

Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.

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