
author name
Kourtney Martin
author title Director of Product Marketing, Service Cloud Community
My Background
Kourtney Martin is the Director of Product Marketing, Service Cloud Community at Salesforce. She is passionate about driving meaningful engagements across the customer service ecosystem.


Don’t Just Appreciate Your Reps This Customer Service Week: Engage Them All Year Long — With or Without Donuts
Here are 4 ways to show your hard-working customer service reps that you’re invested in their success and well-being every single day.
Plus, six ways the Serviceblazer Community can help you realize your leadership potential.
Seasoned service experts share tips on how they help their work-from-home teams deliver exceptional service experiences in a time of increased contact volume.