![A Look Into the Future of Customer Experience [ SlideShare ]](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/future-customer-experience-1.jpg?w=500)
We created a collection of key themes and trends that most inform the experience customers and employees are seeking from companies, both today and in the very near future.
author name
Laura Fagan
My Background
Laura Fagan is a seasoned journalist, broadcaster, writer, and editor, with more than 13 years in the industry. Highlights include five years with "ESPN the Magazine," working for the Detroit Lions as a feature reporter, covering red carpets in New York City, and time as a television weather forecaster and morning show co-anchor. As a San Francisco-based brand journalist for salesforce.com, Laura writes about the many ways social, mobile, and cloud technologies are changing how companies do business and connect to their customers. She continues to be an information hound, as well as a rabid Ohio State and San Francisco Giants fan.
