
Lisa Lee
author title Contributing EditorLisa Lee is a contributing editor at Salesforce. She has written about technology and its impact on business for more than 25 years. Prior to Salesforce, she was an award-winning journalist with Forbes.com and other publications.

Designing AI agents to act as a collaborative tool, not a fellow worker, is the key to successfully integrating them into the workflow.
By automating routine tasks, coordinating workflows, and facilitating real-time communication, agents mitigate many of the challenges that arise with hybrid work teams.
Purpose-built agents are focused on one specific job. And they boast a superpower most GPT-based tools can’t match: they take action and get real work done.
AI plays a key role in personalized customer experiences. But a data platform that connects the dots between every data point is the real hero.
Here are five industry-specific examples of how an AI copilot can make your work life easier.
Here's a peek into the future of a company using AI in every corner of its business.
Many business apps have a short(ish) shelf life. AI helps extend it. Here’s how.
Regulators, academics and politicians are calling for independent AI audits as a way to protect the public from AI’s potential harms. How to prepare.
Vector databases make it easier for you to access, analyze, and act on all your business data.