![[Illustration] A service rep delivers proactive customer service](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/11/proactive-customer-service-1500x844_60k.jpg?w=889)
Discover how to develop a proactive customer service strategy and win a competitive advantage.
If you want to know what’s next in field service, keep an eye on augmented reality, the internet of things, mobile solutions, and generative AI.
Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?
Hear from Michael Maoz on how a simple "thank you" can be part of your Dreamforce '18 preparations. This post details many of the ways we can each be grateful. During Dreamforce, you'll catch Michael in the early mornings @Dreamforce! Or whichever causes you are closest to. These are all about loosening up, clearing your head, giving back and feeling good while you help your business do well. If you are an early riser, you will find me practicing mindfulness with the Monks of Plum Village.
