Rebecca Mackenzie

Director, Product Marketing

My Background

Rebecca is a seasoned marketing professional with over a decade of experience. Based out of Madrid, Rebecca is passionate about creating messaging and content that resonates with a global audience.

Female customer uses her mobile device on a subway.

Rebecca Mackenzie

January 10, 2024

It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.

A female agent wearing a headset offers customer support.

Rebecca Mackenzie

December 4, 2023

When you show up for your customers, they’ll keep coming back for more. Try these proven strategies to help you deliver next-level customer support online, over the phone, or in the field.

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