Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience.
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
Automation and AI can help you see results quickly by helping your mobile workers become more productive in less time.
What will this emerging technology mean for service teams? Here are early thoughts.
Trying to figure out how to guide your business through a murky economy? Start by investing in customer support.
Running a growing business is equal parts planning, staying nimble, and ready to pivot when plans go awry. Here's how to prepare for an unreliable supply chain.
Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.
As more customer service agents work remotely, managers need new tools to measure, mentor, and equip their teams for success.
A few businesses have beat expectations during the pandemic. Here’s how three of these businesses grew during uncertainty.
If you fail to plan, then you’re planning to fail. Human creativity is critical in the customer service contact center. Planners must address these three things to set agents up for success.
