Ryan Nichols

Senior VP, General Manager of Contact Center for Salesforce Service Cloud

My Background

Ryan is the SVP and General Manager of Contact Center for Salesforce Service Cloud, leading product management for voice, digital engagement, omnichannel, service intelligence, and bots and driving Salesforce’s overall success in transforming contact centers into digital customer engagement centers. Ryan has spent his career building and growing products that help companies engage with their customers — he’s been part of 5 startups and 4 industry leaders focused on that goal. Ryan has been in and around the Salesforce ecosystem since he attended his first Dreamforce in 2005, as a customer, services partner, ISV partner, and portfolio company. Ryan’s background includes Zendesk, SAP, McKinsey, and the Stanford Graduate School of Business.

Illustration, with a pink background, of a customer receiving online customer service from a service agent / contact center AI

Ryan Nichols

March 24, 2024

When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.

Woman wearing a headset, looking into a monitor and typing on a laptop, delivering customer service. / customer data in contact centers

Ryan Nichols

February 15, 2023

With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.

Ryan Nichols

4 Ways Your Contact Center Can Get Started With Generative AI

The Customer Data You Crave? Your Contact Center Already Has It

Ryan Nichols

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