What's the secret to leading a stellar service organization? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Write your business plan with this step by step guide and take your idea into reality.
Recognizing the signs of call center burnout, and knowing what steps to take, can make a profound difference in your health and happiness.
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Our sales force automation capabilities continue to deliver value and innovation, as affirmed by our customers.
Setting high customer service standards along with having the right technology in place can help your team deliver an excellent experience.
The education industry is navigating global uncertainties and education-specific issues such as the need to improve enrollment and graduation rates, develop new strategies for staff recruitment and retention, and deliver on higher student…
*This post was originally published on January 20, 2020. It was updated and republished on January 16, 2023. Today is Martin Luther King, Jr. Day. What’s the purpose? To begin your week, and…
This is how leaders can take bold action on the climate crisis and create a sustainable, profitable enterprise.
