Shonnah Hughes

Salesforce MVP and Serviceblazer

My Background

Shonnah Hughes is a seasoned executive with over 15 years of experience in strategic partnerships, customer experience and business development. Shonnah excels in cross-functional team management, integrated marketing, and digital advertising, with a proven track record of enhancing employee engagement and driving business growth through strategic alliances. She is passionate about tech equity, accessibility, equality, partner and customer experience.

Shonnah Hughes

June 6, 2024

Become more strategic, solve real-world problems, and grow your career with the support of other dedicated customer service pros in the Serviceblazer Community.

Shonnah Hughes

July 31, 2020

Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how.

Shonnah Hughes

May 23, 2020

Customer service reps face “cancel culture” more and more. Use these EQ coaching tips to increase customer loyalty instead.

Shonnah Hughes

5 Ways Being Active in a Professional Community Helped Me Accelerate My Customer Service Career

Use Surveys To Understand Service Agent Wellness and Increase Productivity

How Emotional Intelligence Increases Customer Loyalty

Shonnah Hughes

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