Stephen Smith

Sr. Director of Strategic Industries

My Background

Stephen Smith has over 20 years of experience defining and delivering Mobile Field Service Management solutions covering vertical markets that include: Telecommunications, Utilities, Insurance, Home Services, Medical Equipment, Capital Equipment, and Oil & Gas operations. He helps service organizations optimize the use of their field resources, so that they improve operational awareness, streamline processes, and establish controls while ensuring flexibility and variability are enabled within their operations. Prior to his current role as senior director of Strategic Industries at Salesforce, Stephen managed ClickSoftware’s Oil & Gas practice, ran the global solution consulting team as well as assisted partners and customers with understanding and deploying MFSM best practices.

Woman in hardhat checking utility panel: utilities field service management

January 11, 2022

As utilities embark on digital transformation, they must focus on improving field service to level up both employee and customer experience.

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