Susan Norris

Susan Norris brings over three decades of dynamic leadership in the energy and utilities sector to her role in Business Strategy at Salesforce. Her extensive experience includes implementing innovative solutions using data, machine learning, and behavioral science to solve complex problems.

With over 30 years in the utility and tech industry, I specialize in driving innovation and strategic disruption to optimize operational productivity, increase revenue, and enhance customer experience through digital transformations. My expertise in leadership, change management, and cross-functional collaboration helps teams unlock their full potential and achieve breakthrough results. I bring a deep understanding of human behavior, communications, and human-centered design, allowing me to effectively solve complex problems. My proven track record in strategic innovation ensures that my solutions boost program and product engagement while maintaining high levels of customer satisfaction.