Yung Chen

Director of Product Management, Salesforce Field Service

My Background

Yung is a seasoned product leader with a track record of building new products and delivering results that dramatically improve business outcomes. She leads the Salesforce Field Service Asset area. Prior to Salesforce, she delivered solutions to optimize the field service and asset management for leading solar and global industrial equipment manufacturers.

Service representative, dressed in a blue jacket and khaki hat, performing proactive field service on a panel inside of a home painted in white / reduce operating costs

Yung Chen

January 31, 2023

When you shift from a reactive to proactive field service strategy, you can increase efficiency, win customer loyalty, and save on costs.

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